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Rooms Division Manager 


 
The Rooms Division Manager leads the Rooms Divisions Team in the provision and delivery of personalised Guest Care and Relations in order to enhance the guest experience of the hotel, thereby creating great memories for the guests.

The Room Division Manager’s duties include:

 

  • Managing all Rooms Division Departments
  • Maximising profits by ensuring the highest occupancies at maximum yield
  • Ensuring high levels of guest service standards to achieve customer satisfaction and return business
  • Financial responsibilities consist of:
    • Achieving budget – rev par room rate
    • Prepare budgets and forecasts
    • Interpret financials
    • Expense control
    • Ensure correct rates are charged
    • Authorise rate reductions
  • Effectively managing people in order to maximise the effectiveness of staff and develop their potential
  • Ensuring that the necessary safety and security procedures are adhered to within Rooms Division
  • Ensuring maintenance is timeous and effective
  • Implementing / monitoring all procedures required in the Rooms Division
  • Being an integral part of the Hotel management team and contributing to overall effectiveness
  • Monitoring and follow-up on key account utilisation of hotel
 
Customer contact centre
0861 44 77 44 | +27 11 461 9744
Hours of operation:
Open Monday to Friday from 08h00 to 20h00.
Open Saturday from 08h00 to 17h00.
Open Sunday from 09h00 to 17h00 and certain public holidays.
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