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Rewards Programme 


 

1. General

 

1.1.

The Tsogo Sun Rewards Programme (“the Programme”) is a reward programme operated by Southern Sun Hotel Interests Proprietary Limited t/a Tsogo Sun Hotels (“Tsogo Sun”).

 

1.2.

Only persons who are 18 years or older are eligible to sign up for a Tsogo Sun rewards programme card (“the Card”).

 

1.3.

Identification will be required by the cardholder on check-in by either producing a Green  barcoded South African ID, Drivers license or Passport and when making use of hotel benefits.

 

1.4.

Tsogo Sun reserves the right, amongst other rights, to amend the status of a cardholder in the programme or withdraw cards at its sole discretion. In addition Tsogo Sun reserves the right to suspend or terminate Programme participation where cardholders are in breach of the terms and conditions, including but not limited to, qualification criteria.

 

1.5.

Qualifying criteria for offers and benefits of the Programme shall commensurate with the activity status of the cardholder.

 

1.6.

The Card remains the property of Tsogo Sun and it reserves the right to levy a fee to replace lost, stolen or damaged Cards.

 

1.7.

Programme participation, rewards and benefits are not transferable.

 

1.8.

Rewards, offers and benefits may not be used in conjunction with other offers and benefits of unrelated rewards/customer loyalty programmes, unless approved by the Tsogo Sun.

 

1.9.

Tsogo Sun reserves the right without consultation with cardholders or any prior approval thereof, to amend the terms and conditions for participating in the programme, including but not limited to alliance with other rewards/customer loyalty programmes. Equally rewards, benefits, SunRands earned, special offers, expiry periods and rates at which points are earned may be amended from time to time.

 

1.10.

The Rewards programme is valid only at participating Tsogo Sun hotels in Africa. The participating hotels may be changed from time to time and such changes will be published under the terms and conditions on this website.

 

1.11.

Sun1, Park Station Inn and Southgate Inn do not participate in the Tsogo Sun rewards programme.

 

1.12.

All bookings are subject to the existing terms and conditions prevailing at the time of booking, including meal and children's policies.

 

1.13.

Cardholders are required to notify any Tsogo Sun hotel of any changes in address or personal details, either in writing or in person at the Front Desk. Cardholders can also update their own personal details by logging into their online profile on tsogosun.com.

 

1.14.

Partner reward/ customer loyalty programmes linked to the programme operate independently subject to their own terms and conditions. Tsogo Sun shall not be liable for any loss (including loss of income), injury, death and/or damages of any nature whatsoever and howsoever arising, including negligence on the part of Tsogo Sun, which may occur as the result of the use of any products, goods or services offered by partner programmes.

 

1.15.

Tsogo Sun reserves the right to alter, amend or cancel the Programme at any time with prior written notice. In addition the use of points and/or benefits may be suspended from time to time with prior written notice thereof.

 

1.16.

Programme participants consent to the processing of their personal and special personal information by Tsogo Sun for historical, statistical and research purposes, and for the updating of personal information obtained from reliable sources. Requests for the deletion, amendment or updating of personal information should be made in writing. Information is not shared with third parties.

 

1.17.

Recorded personal information may be accessed in compliance with the published Tsogo Sun Protection of Personal Information (“POPI”) policy. Recorded personal information  not required for Tsogo Sun’s performance pursuant to the Programme, programme participation, including assigned benefits, will be terminated immediately.

 

1.18.

Programme participants indemnify and hold harmless, Tsogo Sun, its subsidiaries, management and employees against any legal action, claim or suit, including but not limited to non-compliance in respect of consent requirements. Except where such legal action, claim or suit is a result of gross negligence and unlawful acts on the part of Tsogo Sun.

 

1.19.

All customer related queries should be directed to the Tsogo Sun Customer Contact Centre on 0861 44 77 44 or 27 (0)11 461-9744 for International calls (International calls are charged at standard rates).

 

1.20.

Rewards and benefits are applicable only when the member personally occupies the room. When special offers allow for booking more than four rooms, the cardholder must accompany the other party in order to receive special rates and any other benefits.

 

1.21.

Should you misplace or forget your confidential PIN, login to tsogosunhotel.com to “Forgot Password” on the home page.

 

1.22.

By making use of the programme, guests acknowledge that they are aware of the conditions of use. To ensure you receive your membership benefits and rewards, please quote your Rewards card number when making your bookings and present your Rewards card upon check-in at the hotel.

 

1.23.

Tsogo Sun cannot be held responsible for correspondence sent to you, which is lost or delayed in the mail.

 

1.24.

Cardholders may elect not to be included in Tsogo Sun’s marketing communications list by opting out at any time by notifying the relevant Tsogo Sun entity in writing. A reasonable period should be allowed for Tsogo Sun to give effect to aforementioned opt-out request; hence the Cardholder may receive marketing communication during the transitional period.

 

1.25.

Employees of Tsogo Sun or any subsidiary of Tsogo Sun Holdings Limited may not participate in the programme.

 

2. Status Levels

 

2.1.

Cardholders earn 1 Status Point for every R10 spent on cardholders qualifying spend on accommodation, Food and Beverage at Tsogo Sun hotel owned restaurants and sundry items (i.e. Telephone calls, hotel owned laundry services and hotel owned parking) provided it is charged back to the room.

2.2.

Status Points are calculated on a maximum of 4 rooms, per cardholder, per stay.

 

2.3.

Status Points required for each status level:

Gold – Entry level
Platinum – 2,000 Status Points
Black – 6,000 Status Points

 

2.4.

Status will be calculated within a rolling 12 month period.

 

2.5.

Status Points are not earned on confidential rates (including Discovery Vitality) and Timeshare.

 

2.6.

Cardholders do not earn Status Points when staying at Sun1, Park Station Inn and Southgate Inn.

 

2.7.

Cardholders will automatically be upgraded upon reaching the required Status Points for an upgrade and a new card will be posted via mail. Platinum and Black cardholder status is valid for 1 year from date of issue. Cardholders that do not maintain or meet the required Status Points to maintain their status will be put on a status level in accordance with their Status Points they have accumulated.

 

 

3. Earning SunRands

 

3.1.

SunRands earning is dependent on cardholder’s status at the time that the transaction is allocated to the cardholder’s profile.

 

SunRands earning:

 

Gold – earn 5% SunRands
Platinum – earn 10% SunRands
Black – earn 15% SunRands

 

3.2.

SunRands can be earned on a maximum of 4 rooms, per cardholder, per stay.

 

3.3.

Cardholder must be occupying one of the rooms booked.

 

3.4.

1 SunRands = 1 South African Rand.

 

3.5.

SunRands are valid for 24 months from first date of issue, after which period they expire. Unused SunRands older than 24 months will be forfeited.

 

3.6.

SunRands earned will be allocated to the cardholder 3 calendar days after check out.

 

3.7.

SunRands are not earned on confidential rates (including Discovery Vitality) and Timeshare.

 

3.8.

Cardholders do not earn SunRands when staying at Sun1, Park Station Inn, Southgate Inn and Timeshare.

 

3.9.

Cardholders purchasing or making use of Timeshare units through the Timeshare sales offices for resort properties do not qualify for SunRands earning.

 

3.10.

Tsogo Sun shall not be liable for any loss of value or SunRands from Cards in any manner and howsoever arising. Cardholders are required to safeguard their Cards, SunRands and any other value linked to the Cards against loss, theft or fraudulent use. In the event of loss or theft of a Card, the Cardholder concerned should notify the Tsogo Sun hotels by visiting the nearest Tsogo Sun hotel or via Tsogosun.com immediately.

 

3.11.

Cardholders are required to present their Cards together with a valid positive and acceptable form of identification when utilising their Card for transactions and claiming discounts, special offers or redeeming of SunRands.

 

3.12.

The accumulation of SunRands by other persons on behalf of the registered cardholder is expressly prohibited and is grounds for termination of programme participation and forfeiture of SunRands and benefits.

 

3.13.

Cardholders do not earn on the redemption portion of their stay however should they have to pay in a cash value toward their accommodation they will earn on the top up value on accommodation, food and beverage at hotel owned restaurants and bars please sundry items (hotel owned laundry services, telephone calls and hotel owned parking).

 

 

4. Accommodation Discounts

 

4.1.

Cardholders are eligible for accommodation discounts on a maximum of 4 rooms per stay. Rooms booked in excess of the 4 rooms will be subject to the applicable public rate at the time of booking.

 

4.2.

Discounts are as follows:


Luxury – 10% discount off public accommodation rates

  • MAIA
  • 54 on Bath
  • Beverly Hills Hotel
  • Sandton Sun
  • The Palazzo Montecasino
  • InterContinental Sandton Towers
  • InterContinental Airport Sun
  • Suncoast Towers

 

Full Service hotels – 10% discount off public accommodation rates

  • Southern Sun Hotels
  • Southern Sun Resorts

 

Selection service hotels – 5% discount off public accommodation rates

  • SunSquare
  • Garden Court
  • StayEasy

 

Cardholders making use of Sun1, Park Station Inn, Southgate Inn and Timeshare units at Southern Sun Resorts do not qualify for accommodation discounts

 

4.3.

Cardholders do not qualify for a discount when staying at Sun1, Park Station Inn and Southgate Inn.

 

4.4.

Cardholder discounts are not given on negotiated corporate rates.

 

4.5.

Cardholders will be required to produce their card and positive identification on check-in for the rates and benefits to be honoured.

 

4.6.

Discounts for cardholders are intended for the cardholder and their immediate family (spouse and children) and are not intended for on sell.

 

 

5. Food & Beverage Discounts

 

5.1.

Cardholder Food and Beverage discount is valid at Tsogo Sun Hotels owned restaurants only.

 

5.2.

Cardholder discounts:

Gold - 7.5%
Platinum – 15%
Black – 20%

 

5.3.

A cardholder making use of a Tsogo Sun hotel owned restaurant in South Africa does not have to be staying in the hotel to redeem SunRands on Food and Beverage at Tsogo Sun hotel owned restaurants.

 

5.4.

Food and Beverage discounts at Tsogo Sun hotel owned restaurants in non South African Tsogo Sun hotels will only be provided if the guest is staying at the hotel.

 

5.5.

Discounts apply to a maximum of 8 guests, per cardholder, per seating.

 

5.6.

Discounts are not applicable to room service, banqueting and tips.

 

5.7.

No discount is applicable on package inclusive rates or bill backs to corporates, travel agents and government departments.

 

5.8.

No double dipping of discounts will be allowed should the cardholder be in possession of more than one Tsogo Sun rewards card or have a discounted benefit through any other rewards/loyalty programmes.

 

5.9.

Discount is applicable to bills paid by the cardholder and cardholder must be present.

 

5.10.

Discount is only granted once in possession of a valid Tsogo Sun Rewards Programme card which must be presented by the cardholder.

 

5.11.

Discount will be verified by cardholder swiping their Rewards card and confirming their PIN number. Should the cardholder opt for the benefit of the discount, SunRands redemption on the discounted bill will not be granted.

 

5.12.

No retroactive claims will be permitted. For queries and further conditions of use, call the Tsogo Sun Customer Contact Centre on 0861 44 77 44.

 

 

6. Pre-registration

 

6.1.

Pre-registration will be done provided cardholder has supplied their card details at time of making their reservation.

 

6.2.

Card, identification and method of payment will be required on check-in.

 

 

7. WiFi

 

7.1.

Cardholders qualify for 1 GIG Free Wireless Internet Access, which is provided by means of a daily data allowance over the period of the stay at a Tsogo Sun hotel.

 

7.2.

The Free Wireless Internet Access is provided with the expectation that the cardholders will utilize this service in a lawful, professional and responsible manner.

 

7.3.

Tsogo Sun offers the Free Wireless Internet service for activities such as the active use of e-mail, instant messaging, browsing the World Wide Web and accessing corporate intranets. The service is not intended for high volume data transfers, especially sustained high volume data transfers, video conferencing, Peer 2 Peer downloads etc.

 

7.4.

A paid Premium Wireless Internet service is available for cardholders who have depleted their daily data allowance or who require high volume data transfers.

 

7.5.

The Free Wireless Internet Access service may be used on up to 3 devices simultaneously.

 

7.6.

The daily data allowance is allocated on check-in and then again at midnight on each subsequent day of stay. Any unused data is forfeited and is not redeemable.

 

7.7.

The Free Wireless Internet service is not refundable and/or transferable and cannot be redeemed for cash or any other service.

 

7.8.

Although Tsogo Sun will use its best endeavours to have the service available at all times, Tsogo Sun does not guarantee the availability of the service and shall not be liable in any manner whatsoever in respect of any loss or damages caused by, or arising from, the unavailability of, or any interruption in the service for any reason whatsoever.

 

7.9.

This Free Internet Access offer can be amended or withdrawn in full or partially at the sole discretion of Tsogo Sun.

 

7.10.

This offer is not available to conference guests that are not staying over at the hotel, voucher packages are available, please enquire with the banqueting or conference manager at the hotel.

 

7.11.

The Free Wireless Internet offer is currently unavailable at Southern Sun Resorts and Sun1 hotels.

 

 

8. Status Match

 

8.1.

Hotel cardholders are able to match their status in hotels at any Tsogo Sun Casino to qualify for Casino Rewards programme benefits and rewards.

 

8.2.

Cardholders need to go to the Tsogo Sun casino’s Customer Services helpdesk to register as a casino rewards programme cardholder.

 

8.3.

Status will be matched on presentation of your hotel rewards programme card and positive identification.

 

8.4.

Casino cardholders can also match their status in the hotel rewards programme by registering on tsogosun.com and providing the Tsogo Sun casino rewards programme details which is requested in the registration form under programme partners. Once details of the cardholder have been verified a card will be sent via mail to the cardholder.

 

 

9. Redeeming your SunRands

 

9.1.

For the purpose of redemption 1 SunRand = 1 South African Rand.

 

9.2.

SunRands can be redeemed towards accommodation at any participating Tsogo Sun hotel.

 

9.3.

SunRands can be redeemed to pay towards Food & Beverage at Tsogo Sun hotel owned restaurants and bars. This applies to Tsogo Sun hotels in South Africa only.

 

9.4.

No commission is payable on any SunRands redemption booking.

 

9.5.

SunRands cannot be redeemed at Sun1, Park Station Inn and Southgate Inn.

 

9.6.

SunRands are not transferable.

 

9.7.

SunRands cannot be used to pay for tips, banqueting or government levied taxes and these will be for the cardholder’s account.

 

9.8.

Cardholders can redeem SunRands towards accommodation online by logging into their profile with the card number and PIN or by contacting our Customer Contact Centre or hotels directly.

 

9.9.

Cardholders redeeming via the Customer Contact Centre or hotel will be required to verify their personal details prior to the SunRands being redeemed. Card and positive identification will be requested at check-in to ensure the redemption is honoured.

 

9.10.

Cardholders opting to redeem their SunRands towards their  Food and Beverage bill will be required to swipe their card and verify their PIN number when paying their bills with SunRands.

 

9.11.

Cardholders opting to redeem SunRands on their food and beverage bill in a Tsogo Sun owned restaurant or on check out from the hotel will be required to swipe their card at Front Desk, cardholder PIN number will be required to transact. This applies to SA hotels only.

 

9.12.

Cardholders cannot redeem SunRands on Food and Beverage in Tsogo Sun hotel owned restaurants outside of South Africa.

 

9.13.

Should cardholder opt for the benefit of redeeming SunRands on their Food & Beverage bill, the Food and Beverage discount will not be granted and vice versa.

 

9.14.

No redemption will be honoured on check-out or in a Tsogo Sun hotel owned restaurant/bar without a physical card and cardholder verifying PIN.

 

9.15.

Cancelled SunRands redemption bookings will be credited 72 hours after cancellation if a refund is due based on the deposit and refund policy of the reservation.

 

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