Tsogo Sun



Reservations Terms & Conditions for Hotels


1.          Rates are subject to availability and fluctuations.


2.          Rates are per night sharing on a per person or per room basis, as indicated.


3.          Rates are for accommodation only unless otherwise specified.


4.          "B/B" denotes bed and breakfast. "D/B/B" denotes dinner, bed and breakfast.


5.          These rates are only available for transient business and are not available for groups or conferences. 9 rooms or more constitutes a group and rates are available on request.


6.          All Rates () are nett non-commissionable.


7.          Where SunRands may be earned and redeemed, standard SunRands redemption conditions apply.


8.          Children under 18 (maximum 2) stay and eat breakfast free in hotel owned restaurants and accompanied by parent/s when sharing with their parents where family rooms are available. This excludes the Drakensberg Sun where kids stay and eat breakfast free, dinner will be charged.


9.          Non Refundable  Rates

a.       Certain rates require a non-refundable prepayment in order to be confirmed. Please check the Rules and Rates when booking, to determine the payment policy.

b.      Reservations confirmed on a prepaid rate are in certain circumstances subject to 100% cancellation fee should they be modified or cancelled.  Please confirm with the relevant hotel.


10.      Please note that for rates that do not require prepayment, you will not be charged if you amend or cancel this booking before 11:00 (hotel time) on the day of arrival (Booking Site).


If a reservation made on a rate that does not require prepayment, is not cancelled by 11:00 (hotel time) on the day of arrival, the guest is subject to a charge equal to one nights accommodation. This amount will be charged to the guest's credit card.


11.      The credit card used to confirm and pay for a reservation is required to be presented on check-in at the hotel.  An imprint of this card will be taken by the hotel on check-in, in order to prove the card was present.
If the 3D online option was chosen then your credit card will NOT be required to be presented on check in.


12.      All accommodation provided in terms of any booking made on this website will be subject to the standard Tsogo Sun terms and conditions of residence of the hotel concerned.


13.      Certain special promotions and rates carry their own terms and conditions which apply accordingly.


14.      All Tsogo Sun rates are inclusive of taxes and levies charged in their respective countries, except for South African hotels which exclude the required 1% Tourism levy that will be charged.


15.       Payment


1.          Payment for any reservations or other services for which fees may be charged by Tsogo Sun shall be payable by you on departure from the hotel in question or, where applicable, shall be debited to your account after departure. You will be requested to provide a deposit or an authorisation will be taken on your credit card on arrival.


2.          The rates payable by you in respect of the provision by Tsogo Sun of any services and/or goods, including but not limited to the provision of accommodation at the hotel of your choice, shall be the current applicable rates of the particular hotel specified by you. Those rates are available from the hotel itself, or alternatively from Tsogo Sun at 0861 44 77 44 or +27 11 46 19744.


3.          Non Refundable Rates


Payment going through our Payment Gateway will secure full payment and debit the credit card used in making the booking. Booking will be non refundable on cancellation or amendments.


4.        Other Rates


Credit card details on the website is merely to secure a reservation, and does not constitute payment in respect of the services to be provided by Tsogo Sun. Tsogo Sun reserves the right to debit your credit card with a cancellation fee equal to 1 nights' accommodation, if a reservation is not cancelled by 11:00 (hotel time) on the day of arrival.


The customer/client hereby agrees that this transaction constitutes an electronic transaction as defined in the Electronic Communications and Transactions Act 2002 and that a binding agreement has been concluded between the Hotel and the customer/client authorising the Hotel to deduct or to debit the credit card for payments for services rendered to the customer/client. The hand signature of the customer/client shall not be required for authorisation purposes.


By clicking the "I AGREE" button herein, the customer/client signifies and accepts all terms and conditions contained in this Website.




Customer contact centre
0861 44 77 44 | +27 11 461 9744
Hours of operation:
Open Monday to Friday from 08h00 to 20h00.
Open Saturday from 08h00 to 17h00.
Open Sunday from 09h00 to 17h00 and certain public holidays.
Tsogo Sun Blog Tsogo Sun on Google Plus Tsogo Sun YouTube Page Tsogo Sun Instagram Page