Information requiring the use of a PIN on southernsun.com is held on a secure server and all data is encrypted to block unauthorised user access.

When registering for the Frequent Guest Programme or as a SunBreaks member, you will be issued with a PIN number which will be confirmed in an email to you. If you are an existing member and have forgotten your PIN, please use the "Forgot Password"on any login page. Your PIN will be sent to the email address on record in the Frequent Guest/SunBreaks system. Should you require further assistance please contact our Call Centre at 0861 44 77 44 or +27 (0)11 461-9741 for International callers (International calls charged at standard rates).

If you are using the e-mail address you supplied to Frequent Guest/SunBreaks when registering, please use the "Forgot Password" on any login page. If you do not have e-mail address or are using a different e-mail address than the one supplied initially, please contact our Customer Contact Centre on 0861 44 77 44 or +27 (0)11 461-9741 for International callers (International calls charged at standard rates).

Yes. If you are already a Frequent Guest member, there is no need to re-register. All your details are stored in the Frequent Guest database. If your details have changed, you can update them online in the Frequent Guest section under "Your Personal Details". You will need to log in using your Frequent Guest and PIN numbers.

The PIN you are entering does not match the respective data on record. You can reset your PIN online, provided the e- mail address you are entering matches that e-mail address on your Frequent Guest/SunBreaks Leisure profile. If the e-mail address does not match what is in the Frequent Guest/SunBreaks Leisure system, in order to have your e-mail address updated, please call our Customer Contact Centre on 0861 44 77 44 or 27 (0)11 461-9741 for International callers (international calls charged at standard rates).

You can book your hotel accommodation, flights, and even car rentals without having to leave your seat on tsogosunhotels.com. You can amend your reservation, check the weather at your destination, event and attractions in the region during your stay, plan your routing to our hotel with the extensive maps and directions available, send an e-card notifying your family/friends of what you have planned, redeem your Sun Rands online. tsogosunhotels.com also has a "Traveller's Tools" section containing Destination Information so that you can be fully prepared for your trip. The "Frequent Guest" section contains all the information you might need about the Frequent Guest Programme.

Some tips to assist you finding the lowest rate include: Make a reservation well in advance. Lowest rates are sold subject to availability. Include a Saturday night in your in your date selection when making a reservation. Also, check our site frequently, if you have not registered to receive our special offers as we have last minute offers, which you can benefit from. Check the "Our Hotels", "Home" and "Special Offers" pages for the best offers at the hotel that you are interested in. Our weekend rates always provide the best value. If you are not a Frequent Guest or SunBreaks Member, sign up. Even if you are not a frequent traveller, it pays off in the long term as you earn Sun Rands with selected programme partners.

tsogosunhotels.com accepts all South African Bank issued credit cards as a means of payment.

You can book on tsogosunhotels.com immediately before your check-in to one year in advance, providing there is availability at the selected hotel.

Yes, you can. To find out more about these options, go to the "Reservations" section.

tsogosunhotels.com offers the best available rates, subject to availability. We recommend you to book in advance.

Select the "Existing Reservations" tab, adjacent to the "Find a Hotel" tab.

Making a booking for a child can be done, please remember that a maximum of 2 children under the age of 18 may share a family room with a maximum of 2 adults sharing. Kids stay and eat breakfast free when dining with the 2 accompanying adults. Requests for special sleeping requirements for infants must be made with the hotel directly.

Go to "Existing Reservations", select your reservation and make the required changes.

Yes, our 'Room Category' option, when making a booking enables you to request specific room types.

In providing us with your details when registering as a Frequent Guest or as a SunBreaks member enables us to ensure that we offer you special promotions personalised to your exact needs.

You are required to log in when accessing personalised sections of the site, such as your Frequent Guest membership details, as well as access to exclusive member rates and offers. This is to ensure that others cannot access your confidential information.